Free Shipping over $55.99! The shipping day may delay to 15-60 days due to COVID-19! Hope be safe!

FAQs

General FAQs:

1. Do I need to set up the an account to shop?

It is optional to register an Account. Once you login, your customer's details will be stored and be pre-filled when you checkout on your next visit.

2. How do I know if an Item is in stock?

Browse the products u like, if you can place an order,it is in stock. Otherwise,it is out of stock. Please note that even if a product is in your shopping cart, it is not reserved, and will be available to other customers while you are browsing.

3. Why is my item out of stock? 

We strive to maintain availability of all items listed in our catalog. However, due to the success of a particular item or supply delays, it is possible that an item can be temporarily out of stock.

4. What is the Return Policy?

We has a 30 day money back guarantee for all orders placed through customcasemart.com. Please note we can only accept returns that are unopened and unused. 

For more information you can see our Return Policy.

Payment & Shopping:

1. What payments can I choose?

Paypal

2. I placed an order and never received a confirmation email?

If you do not receive an email within a few hours of placing your order, be sure to check your personal Spam folder. Also be sure to check your phone as you may have entered your phone number rather than an email. Alternatively, the email address on file might be spelled incorrectly.

3. I was given a refund but I don’t see it back in my account yet?

Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.

4. How do I place my order?

To place an order:

1. Finish adding items to your shopping cart

2. You may choose to process through our website checkout or through PayPal. 

  • If you wish to continue through our website checkout, please click on the “Checkout” green button located on the right side of the screen.
  • If you wish to continue through PayPal, please click on the PayPal button
3. You will be transferred to our Customer Information page. You will be prompted to enter:
  • Email address
  • Name
  • Address

4. If you have a valid discount code, you may enter it in the " Discount" field located on the right said of the screen. Be sure to click on the "Apply" button in order to have your discount calculated and applied to your order.

5.Continue by clicking “Continue to Shipping Method” button. Please make sure you have input the delivery address correctly (if different from your billing address.) Once everything is completed, click on “Continue on to Payment Method”

6.You will need to enter in your payment details. You will have the option of indicating that the shipping and billing details are the same, if applicable.

7. Once you have completed the form, click on the "Complete Order" button. You will be brought to a screen that provides an order summary together with an on-screen order confirmation, as well as a second confirmation via e-mail.

    8. Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department by sending us an email at toolcome@gmail.com.

    5. What if there are items missing or incorrect products when I receive my order?

    For missing or wrongly shipped items, please contact us at toolcome@gmail.com Please quote your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us.

    Delievery & Shipping:

    1. Which cities do you deliver to?

    We offer worldwide delivery for all the products. Like, Los Angeles County, Ventura County, along with parts of Orange County and Riverside County. Order are normally dispatched within 3 to 7 business days. For restocking, we will arrange your delivery as soon as products are back to stock.

    2.How can I track my orders?

    After the order is processed, you can contact us at toolcome@gmail.com. And we will notify you that orders have been shipped. Please be noted that we DO NOT offer cash on delivery.

    3. How long will take for my order to be delivered?

    We will ship within 24 hours you place your order ,it will ship from China and it usually takes 7-10 days to get your product in normal. However, the shipping day may delay to 15-60 business day due to COVID-19. Hope for be safe.

    4. Can I cancel my orders?

    All orders are automatically processed and sent for shipment as soon as they are placed.  If order cancellation request is received within 24 hours of order placement AND the order hasn't been shipped yet, 10% of your cancelled amount will be charged as cancellation fee. Once shipping arrangement is arranged, it cannot be cancelled.

    5. Is the delivery service provided on Sunday and public holidays?

    Sorry, we do not provide delivery service on Sunday and public holidays.