Verizon is getting better where customers feel it the most

Verizon is treading water carefully these days. While the company has raised the price of its top-tier plan for new customers, it is still doling out benefits and discounts to ensure it doesn’t alienate budget-conscious customers. Verizon remains the priciest carrier on the block, and the latest developments explain why its core customer base may not have a problem with that.

Infrastructure improvements

Verizon still insists it has the best network, even if it has admitted that the gap is closing. The company continues to make improvements behind the scenes, as evidenced by a new report from RCR Wireless.SVP and Chief Network Officer Srini Kalapala recently gave the lowdown on how the company is ramping things up.

For starters, Verizon is doing 20% more network and infrastructure construction than last year. New build activity has also increased 20% over last year.
As customers spend more time on their devices, this extra muscle will ensure there is ample capacity and coverage to keep up with demand.

Verizon currently passes 30 million households with fiber and aims to add another 2 million by year’s end.

Kalapala views satellite connectivity as a complementary service, like some other carrier execs do.

A more intelligent network

Verizon is also integrating AI deeper into the network, with the eventual goal of shifting away from a static system to a dynamic one. Instead of guessing what you need, the network will adapt in real time based on what you are doing. This could mean lower latency when gaming and extra uplink speed when uploading a large file. This could even allow Verizon to move away from generic plans in favor of more tailored offerings. 

Kalapala also talked about developments that will perhaps interest business customers more, such as Mobile Edge Computing, cost efficiency, and secure connectivity.