Remember when the Galaxy Note 7 was the biggest tech story of the moment?
Pixel 9 after sparking and catching on fire in user’s pocket. | Image by Noe TS
A Pixel 9 unit started to smoke and spark while in the user’s pocket
His reaction was to reach into the smoking and sparking pocket and pull out the phone. Doing this, he noticed that the case was melting onto the body of the device. The fire left the victim with a hole in the pocket that was carrying the Pixel 9.
After the shock of seeing his phone burst into flames had dissipated, the owner of the Pixel 9 went around his apartment and opened all of the windows to ensure that there would be enough ventilation protecting him from inhaling any toxic fumes. This is something to keep in mind should your phone have a similar issue.
Google has not responded to the victim in a timely fashion
When it comes to customer service, Google usually does not get high marks from callers, so it is not surprising that after calling Google’s support team on Monday, the phone owner has yet to receive a response from the company. That led him to write that “It is a pretty serious situation for Google’s team to take over 4 days to get a proper response out.”
The phone’s case melted to the body of the Pixel 9. | Image by Noe TS
The “Product Expert” is merely a volunteer and a member of the group who is highly valued for his answers to member questions. Still, he is not a Google employee even though he said in his reply that he would pass the info along to “the team.”
The Pixel 9 owner said that as a long-time Pixel user, he now has a “bad taste in his mouth”
The victim does have some problems. He is leaving the country in about a week, which means there is no way he will get this resolved with Google before he heads to a foreign land. He also noted that he is a long-time Pixel user and the incident has left him with a horrible taste in his mouth.
Another look at the Pixel 9 following the incident. | Image by Noe TS
