Verizon is playing not to lose while T-Mobile plays to win; see the difference?
Teams in that position are happy to run out the clock and so they drop the aggressive play that got them the lead in the first place and instead they become conservative, hoping not to make any mistake that can lead to a turnover, change the momentum, and cost them the game. The winning team starts playing not to lose while the losing team becomes aggressive and plays to win. Before you know it, the game is tied and the team that was losing kicks a game winning field goal as time runs out.
At one time Verizon’s network was much better than T-Mobile’s network
T-Mobile Tuesdays rewards can be redeemed from the T-Life app. | Image credit-PhoneArena
As a Verizon customer, I admit it. I wish we had a rewards program like T-Mobile Tuesdays. I also wish we got perks like T-Mobile subscribers get such as free Netflix, a free year of AAA membership, free in-flight Wi-Fi, and more. Verizon charges $10 per month for its perks. Hopefully, the new CEO can turn things around. But more than 50% of PhoneArena readers, who took the time to respond to a poll that my colleague Anam added to a recent story she wrote about the carrier, have a negative outlook about the new CEO.
PhoneArena readers believe that the new CEO will focus more on profits rather than subscribers
To be precise, 50.67% of the 519 voters who responded to the poll believe that any actions taken by Schulman will be made to improve Verizon‘s bottom line and not the customers’ experiences. If you were around to see T-Mobile and Verizon in 2009, when I joined PhoneArena, you might find it hard to believe that anyone would ever write that Verizon needs to be more like T-Mobile. But in 2025, this is exactly the case.
This isn’t to say that T-Mobile doesn’t have issues of its own led by the controversial T-Life app. T-Mobile seems ready to transition to a digital Mobile Network Operator (MNO), and subscribers need to use the T-Life app to manage every aspect of their account from paying bills to ordering new phones and accessories. If Verizon wants to recapture the top spot from T-Mobile, it will need to focus on personal service which might not jive with the recent layoffs.
Schulman needs to show Americans that Verizon is aggressive, that it is playing to win, and that customers come first. After 20 years as a Verizon customer, I don’t believe that it can do this to my satisfaction. I plan to request a port-out PIN and I’m sure I won’t be the only one.
