Reducing physical footprint
Sources claiming to be Verizon employees have heard chatter that the company plans to announce mass layoffs on November 20. While the company reportedly hasn’t specifically said which units will be downsized, concurrent talk of store closures suggests that store staff jobs will be on the chopping block. Per one employee, even some corporate employees will be let go.
Internal leaks show that Verizon is planning on closing stores and cutting workforce.
Justshyofcool, Reddit user, November 2025
I’ve seen a couple of people here mention that 11/20 is the date for the mass layoffs. Its so crazy to me that the whole company is aware of the layoffs but unaware where specifically.
awkwardpersun, Reddit user, November 2025
This appears to be driven by Verizon‘s plan to outsource certain roles to AI, rendering many employees redundant.
I work in a corporate store and the talks around my district are that stores will be closed down. Mostly the stores that cost a lot to stay open with little ROI.
Sanabroho10, Reddit user, November 2025
We saw it coming
At that time, the company said that human agents were a part of its push to offer better personalized customer service. It also took pride in having the largest retail postpaid fleet and revealed that 93 percent of the population lived within 30 minutes of a Verizon store.
Of course, companies never reveal in advance that they might need fewer workers in the future. And with customer care duties getting offloaded to AI, it may think that it has no reason to keep as many employees as it does now.
Verizon’s next mistake?
On the flip side, some customers may be relieved at not having to deal with sales representatives, as they can sometimes be pushy to meet their sales targets.
