Have you ever lost a customer because they couldn’t find an answer fast enough?
Maybe they had one simple question before checkout… but couldn’t reach anyone for help. That lost sale probably went straight to your competitor.
Now, imagine if you could instantly interact with every visitor on your website. That means you can answer their questions, guide their decisions, and close the sale instantly—without the high costs.
Of course, there are many live chat tools on the market. Unfortunately, most of them are crazy expensive and built for large companies with dedicated support teams.
That’s why I asked my team at Smash Balloon to build an affordable platform that lets small businesses chat with customers on WhatsApp, Messenger, Instagram, and Telegram right from WordPress.
Today, I am excited to introduce WPChat, the easiest way for WordPress site owners to connect with visitors instantly.
Now, turning conversations into conversions is easier than ever!
Background Story
Providing instant customer support is one of the biggest challenges for WordPress site owners and small businesses.
Your visitors no longer want to fill out contact forms or wait hours for a reply. They expect quick answers — often within seconds — and if they don’t get them, they move on to someone else.
You can, of course, use a traditional live chat app to respond instantly. But here’s the problem: most of these tools charge per seat or per conversation. For small businesses, that quickly becomes unaffordable, especially as your team grows, or you experience seasonal spikes in traffic.
On top of that, most live chat solutions still rely on outdated on-site chat boxes that vanish the moment a visitor leaves your website. But that’s not how customers communicate anymore. They chat with businesses just like they chat with friends with their favorite chat tools.
That’s when I realized there was a real gap in the market. Small businesses needed a chat solution built specifically for WordPress — one that’s simple, affordable, and designed to grow with them.
This is exactly what WPChat offers.
WPChat connects your website directly to your customers’ favorite messaging platforms, so you can keep conversations going even after visitors leave your site.
And unlike traditional live chat tools, WPChat offers straightforward annual pricing, which is predictable, affordable, and built to scale without penalties as your business grows.
Here’s the overview video of WPChat. Take a look:
Engage Customers Where They Already Are
With WPChat, you can provide live chat support directly on the apps your customers already use every day — WhatsApp, Messenger, Instagram, and Telegram.
No more clunky on-site chat boxes that disappear the moment a visitor leaves your site. When someone starts a chat, it opens in their preferred messaging app, so you can continue the conversation even after they close your website.
Here are the messaging apps that integrate with WPChat and why they matter:
WhatsApp: The most popular messaging app in the world, with over 2 billion active users. In regions like Asia, Europe, Africa, and South America, it’s the primary way businesses communicate with customers.
Instagram: One of the fastest-growing platforms for business messaging, with over 200 million users visiting at least one business profile every day. Customers already use Instagram to discover products, ask questions, and make purchase decisions.
Messenger: With over 1 billion monthly active users, Facebook Messenger remains a key communication channel for businesses of all sizes. Many customers prefer using Messenger to chat with brands they already follow on Facebook.
Telegram: Known for its speed, privacy, and simplicity, Telegram has over 1 billion active users worldwide. It’s especially popular among tech-savvy audiences and communities that value secure, instant communication.
This simple shift dramatically increases your response rate and helps you build real relationships with customers through the messaging platforms they already trust.
Instant Answers with AI-Powered FAQs
Customers expect instant answers even outside business hours.
WPChat’s Smart FAQ system automatically replies to common questions 24/7. You can easily add FAQs for any topics your customers frequently ask.
Behind the scenes, AI ensures users get the most relevant answer to their question, even if they type it differently.
That means fewer repetitive questions for your team, in turn meaning they get more time to focus on sales and complex inquiries.
Turn Conversations into Sales with Chat Funnels
WPChat isn’t just for support — it’s built to drive conversions.
With Chat Funnels, you can design automated message flows that guide visitors through key moments of your sales process.
For example:
- Greet new visitors and ask if they’d like help choosing a product.
- Offer instant answers to pre-sales questions.
- Suggest products, demos, or free trials.
- Encourage visitors to complete checkout or book a call.
Every chat funnel helps you proactively engage visitors and turn casual browsers into loyal customers — automatically.
Think of it as your 24/7 sales assistant, always ready to start the right conversation at the right time.
Fully Customizable Chat Assistants
Every business is unique — your chat experience should reflect that.
WPChat makes it easy to create a custom chat assistant that matches your brand perfectly. You can customize:
- Themes and color schemes
- Header text and greetings
- Chat icons and welcome messages
- Visibility rules to control where your assistant appears
Want to show your chat assistant only on product pages, or after a few seconds of visitor activity? You can do all that in just a few clicks, directly from your WordPress dashboard.
Your visitors get a seamless, branded chat experience that feels personal and professional.
Manage Your Support Team with Ease
Whether you’re a solo entrepreneur or managing a growing support team, WPChat keeps everything organized.
You can add and manage multiple agents, assign availability hours, and let WPChat automatically route new chat requests to available team members.
This ensures customers always reach the right person — no missed messages, no confusion.
See What’s Working with Built-In Analytics
WPChat gives you clear insights into how your chats are performing — all inside your WordPress dashboard.
You can track:
- Total chat interactions and conversions
- Peak chat times and busiest days
- Top FAQs that customers use most
- Agent response times and performance metrics
With this data, you can make smarter decisions — improve FAQs, refine chat funnels, or schedule agents more effectively to handle high-traffic hours.
In a nutshell, it offers everything you need to measure and optimize your customer conversations for maximum impact.
Plans Designed for Growth
Unlike most chat tools that charge per agent or per message, WPChat offers simple, affordable annual plans starting at just $49/year.
You can start small and upgrade as your business grows without worrying about hidden costs or usage limits.
If you’re on a limited budget and want to try the free version, feel free to install it from WordPress.org.
Built by the Team Behind Smash Balloon
WPChat is brought to you by the same team behind Smash Balloon, the trusted social media plugins used by over 1.8 million websites.
My team at Smash Balloon has always been making it easy for WordPress users to connect with their audience. And WPChat takes that mission one step further by helping you turn those connections into conversations and sales.
I am incredibly excited about what WPChat makes possible for small businesses and website owners.
If you’ve ever wished you could connect with your visitors instantly, offer fast support, and convert more traffic into paying customers, then WPChat is the plugin you’ve been waiting for.
You can install it in minutes and start chatting with your customers today.
✅ Connect your WhatsApp, Telegram, Instagram or Messenger
✅ Add your FAQs and chat funnels
✅ Customize your assistant’s design
✅ Start turning visitors into loyal customers
Alternatively, you can install the free version from WordPress.org.
We’re truly building something special here, and this is just the beginning. If you have ideas on how we can make WPChat even more helpful for your business, I’d love to hear from you.
As always, thank you for your continued support of WPBeginner. I look forward to helping you grow your business with smarter, faster, more human conversations.
Yours Truly,
Syed Balkhi
Founder of WPBeginner
