Better phone promos again
The policy reversal is live. | Image by The Mobile Report
The first backtrack concerns a limit on device promos. T-Mobile had slashed the number of times an account could use a specific device promo from four down to two. The four per-account limit has officially been reinstated, per The Mobile Report.The change not only frustrated potential switchers, but also employees who depend on such transactions for commissions. Those apprehensions reportedly played a major role in T-Mobile‘s decision to revoke the change.
Free lines get breathing room
The second reversal involves device financing on free lines. T-Mobile barred most free lines from taking advantage of device discounts, with a few exceptions like Yearly Upgrades, “Third line free” promos, and Buy One Get One (BOGO) at the time of activation.
BOGO lines remain restricted even for veteran customers.
Complaining works
In this rare instance, it seems as though complaining loudly pays off.
The times are changing
With a rough 2025 springing Verizon into action and MVNOs nibbling at the edges, T-Mobile can’t afford to mess around. The reversal of a policy just a month after announcing it proves that T-Mobile is not immune to the consequences of a bad decision.
