Big-ticket smartphone orders always come with a bit of excitement — and a bit of anxiety — but one Bengaluru buyer’s Diwali week surprise turned into something far stranger than anyone could have expected. What was supposed to be a brand-new Samsung Galaxy Z Fold 7 ended up being… a piece of floor tile. And the only reason the buyer isn’t out $2,000 today is because he recorded the unboxing from start to finish.
The incident came to light through NDTV journalist Deepak Bopanna, who shared details of the incident on X. According to the report, the customer, an engineer based in Bengaluru, had ordered the Galaxy Z Fold 7 and paid the full amount upfront via credit card. The Amazon parcel arrived with factory-style packaging intact. Even the Fold 7’s retail box appeared completely sealed.
But when he tore open the box — all while filming the unboxing — the phone-shaped package revealed nothing but a tile placed where the $2,000 smartphone should have been.
The footage turned out to be crucial. With an unboxing video as evidence, Amazon quickly issued a full refund and initiated a detailed investigation into the supply chain to figure out where the scam occurred. The buyer also filed a complaint with local police, who have begun their own probe into the matter.
It’s a rare case, but not unheard of — and it highlights the growing trend of high-value delivery scams, where fake or swapped products are slipped into authentic-looking packaging. Had the customer not recorded the unboxing, resolving the issue could have taken weeks or even months, with no guarantee of reimbursement.
The takeaway is simple: whenever you’re accepting an expensive delivery — whether it’s a phone, laptop, or luxury item — record the unboxing from the moment you receive the parcel.
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