T-Mobile is changing rapidly
The “un-carrier” has been planning this move for a very long time, as emails from the company’s employees warned us about this happening almost a year in advance. Much like the employees, T-Mobile customers dislike the change as well, with T-Life leading to lost sales as stores begin demanding the app’s use for everyday operations.How do the carrier’s users feel about these lost sales? We asked and you answered.
Not too late to turn back
T-Life has been contentious ever since it first showed up. | Image by T-Mobile
Four percent of you think that T-Mobile should wait a year to see how the change plays out before making any further moves. Almost three percent of respondents said that the company shouldn’t deviate from its plans and that it should carry on as planned.The remaining 19 percent, perhaps understanding that there isn’t anything that can realistically be done, chose a joke option. How do you feel about the entire situation?
But there is no turning back
As mentioned above, T-Mobile has been planning this transition for a very long time. A few lost sales today does not even put a dent in the ridiculous growth that the carrier sees each quarter. Some of the customers who have angrily walked out of stores will also probably return later after they’ve cooled off.A digital future is simply too profitable to not pursue, even if it does cost the company some goodwill.
I hope it’s easy for the workers
Naturally, the people most affected by this change will be the carrier’s employees. As they’ve told us in the past, this transition to T-Life will likely lead to more closed stores and further layoffs.
The job market is already awful nowadays, so I really hope that layoffs are minimized or avoided entirely. T-Mobile is replacing the human element with an app, and that’s just painful to witness.
