What’s the exact problem?
In March this year, Google released its regular monthly update for Pixel phones. It was labeled the March Feature Drop and introduced some really cool upgrades like Magic Cue, custom AI icons, and more. However, after installing the update, many users reported that their device wasn’t able to turn on at all.
The fix is finally here
Pixel phone stuck on the G logo. | Image by Google Community forum
In April, the tech giant commented on the Google issue tracker that the team was “actively investigating and working on a solution.” This statement gave everyone the confidence that we might get a solution very soon, and everyone was hoping that it would come with the May update – but it didn’t.
Fortunately, after almost two months since it was first reported, the company apparently has a fix for the bootloop problem. A comment made under the post, which appears to be from one of the Google employees, reads as follows:
Thank you for your continued patience as we’ve been investigating a startup or bootloop issue following the March, April, or May software updates causing devices to freeze on the G-logo or initial boot screen and locking out and rebooting immediately after entering a PIN. We now have updated guidance and next steps available for devices exhibiting these symptoms specifically. Because the best path forward depends on your device’s specific state, please contact Pixel Customer Support at https://support.google.com/pixelphone/gethelp directly so an agent can assist you with the resolution process. When reaching out, please mention the issue you’re facing (for example “reboot loop issue after recent software update) so our team can quickly route you to the correct guidance.
Factory reset seems to be the only solution
While the comment from what appears to be a Google representative hints that different Pixel phones would have different solutions, most of the users that reached out to the support team mentioned that they have been asked to perform a factory reset. So, it appears that that’s the only solution the team has currently.
The battery drain issue is still haunting Pixel users
While the story of the Pixel bootloop problem might be about to end (definitely not with the most ideal solution), many Google phone users are still suffering from the battery drainage issue. Complaints related to it also started after the March update. Interestingly, the company is apparently aware of what exactly is causing Pixel phones to lose their battery life quickly, yet a solution hasn’t been rolled out for it.
